Refund policy
Return, Refund & Cancellation Policy
At Sensational Blinds and Flooring, we pride ourselves on delivering premium window
coverings and exceptional flooring solutions designed to enhance your residential and
commercial spaces. Because many of our products are custom-measured, ordered, and
manufactured to your exact specifications, our return policy balances legal compliance under
the South African Consumer Protection Act (CPA) with the practical realities of specialized
building and interior decor products.
1. Custom-Made & Special Order Products
Most of our blinds, custom curtains, shutters, and specifically ordered flooring materials fall
under the category of "Special Order Goods" under Section 20 of the CPA.
-No Change of Mind Returns: Once a custom order has entered production or
flooring materials have been specially ordered to your measurements, the order
cannot be cancelled or returned simply due to a change of heart, buyer's remorse,
or style preference changes.
- Pre-Delivery Examination: Customers are provided a reasonable opportunity to
examine their custom goods upon delivery or installation to confirm that they
reasonably conform to the agreed-upon material specifications, samples, and
measurements.
2. Standard Off-the-Shelf Products (Uninstalled)
For standard, non-customized, stock items (e.g., standard off-the-shelf cleaning kits, specific
stock accessories) that have not been modified or installed:
Return Window: You may return unwanted stock items within 10 business days of
purchase or delivery.
Condition: Products must be returned completely unused, in their original, unopened
packaging, and accompanied by the original proof of purchase.
Handling Fee:
o If the item is returned unopened in its original packaging, no handling fee will apply.
o If the packaging has been opened or repackaged, Sensational Blinds and Flooring
reserves the right to charge a reasonable handling and restocking fee under the
guidelines of the CPA.
3. Statutory Implied Warranty of Quality (Defective Goods)
In accordance with Section 56 (read with Section 55) of the CPA, all goods supplied by
Sensational Blinds and Flooring carry an implied 6-month warranty of quality.
What is Covered: If your products are found to be materially defective, fail to be of
good quality, or are not reasonably durable for their intended use within 6 months
after delivery, you are legally entitled to choose between:
1. A professional repair of the defect.
2. A replacement of the defective product.
Assessment: Sensational Blinds and Flooring reserves the right to technically inspect
the product or installation to establish the underlying cause of the defect before
rendering a final remedy.
Subsequent Repairs: If you choose to have a defect repaired and the same material
issue or a new defect occurs within 3 months of that repair, we will immediately
replace the item.
4. Crucial Exceptions to Returns & Warranties
The statutory right to a return, repair, or refund does not apply under the following
circumstances:
Permanent Installation & Alteration: Once flooring planks (laminate, vinyl,
engineered wood) have been laid/installed, or blinds/shutters permanently affixed to your property, they can no longer be returned for a refund or replacement unless there
is an underlying latent product defect covered under the 6-month quality warranty.
Products that have been disassembled, physically altered, cut, or tampered with by an
unauthorized third party lose their return validity.
Prior Awareness of Defects: If goods were specifically sold to you at a discounted
rate with clear disclosure of minor flaws, defects, or as "shop-soiled/clearance" items,
you cannot return them based on those specific disclosed flaws.
Client Error: If the defect or fitting failure is a direct result of incorrect measurements
supplied by the client (in cases where our professional measuring team did not take
the site measurements), or due to consumer negligence, product abuse, or failure to
follow care instructions, a refund or free replacement will not be granted.
5. Order Cancellations (Prior to Delivery)
Standard Stock Items: You may cancel an order for standard stock items before
delivery. A reasonable cancellation fee may be applied to cover administrative costs or
logistical preparations.
Custom/Special Orders: If a custom order is cancelled after materials have already
been ordered from the factory or production has commenced, the customer remains
liable for a cancellation penalty equal to the non-recoverable costs incurred by the
business up to that date.
6. Refund Structure
Wherever a refund is approved and granted under this policy, the customer has the legal
right to choose the method of refund. While we can offer in-store credits or exchange
vouchers, you are fully entitled to request a direct bank transfer (EFT) refund, which will
be processed within a reasonable turnaround time once banking details are securely
verified.
Contact Our Showrooms For Support
If you need assistance regarding an order, measurement adjustment, or warranty claim,
please contact your closest branch or use our central care line:
Central Contact Number: 010 824 8505
Sandton Branch: Rivonia Village Shopping Centre, Rivonia, Sandton
Roodepoort Branch: Princess Crossing Shopping Centre, Princess, Roodepoort
Email: sales@sensationalblindsandflooring.co.za